Product Return & Exchanges

in2expo iShop, your satisfaction is our guarantee. If for any reason you are not completely satisfied with your products purchased from in2expo iShop, you may return this item in its original condition for a full refund or exchange within 14 business days from delivery.

Refunds and Exchanges will be processed within 2-3 business days upon receipt. Refunds (excluding the initial delivery charge) will be made against the original debit/credit card used.

DAMAGED / FAULTY / INCORRECT ITEMS

• in2expo iShop cannot accept returned goods that we reasonably believe have been used, except those covered by our Perfect Match Guarantee. In such circumstances, we will notify you that no refund will be available and will return such goods to you within 28 days of our notification.
• Products must be returned in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product. You must notify us via the email within 14 days of taking delivery of your product and request a return under this policy.
• If there is no proof of the delivery date it will be assumed to be 3 business days from the date of dispatch of the product.
• The product must be returned to us within 10 business days of your request to return your product. Please be sure to select ‘Online Orders’ and include your “Order Number”.
• You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.
• After receiving the returned product, we will issue a store credit as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.
• We reserves the right to make changes to this Change of Mind Policy without notice.
• This Change of Mind Policy is in addition to the in2expo iShop.

This policy is only applicable to purchases made online; we are unable to process returns for purchases made within a partnered retail location. Also returns for purchases made online will not be accepted for return or exchange at a partnered retail store. Your statutory rights remain unaffected.